Contact the Team About a Refund
Complete business policies have not yet been supplied. Confirm the scope, price, timeline, privacy arrangements and any revision or cancellation terms with the team before purchasing support.
Academic guidance and resources are intended to support your understanding and your own work. Follow your institution’s rules when using support.
Sending a billing or refund query
Use the conversation linked to your order or contact our support team. Include your order reference, invoice number if available, payment date and a clear explanation of the issue. Tell the team which part of the agreed service your query concerns so the request can be reviewed against the quotation and conversation.
Share only the details needed to identify the payment. Do not send full card numbers, card security codes, banking passwords or unnecessary identity documents. You can keep relevant messages and documents together in your student portal.
Checking payment and refund records
A submitted refund request is not confirmation that money has been returned. Check the status in your billing records and ask the team if a payment or refund is still awaiting confirmation. Where a verified refund has been recorded, the related credit note identifies the adjustment to the original invoice.
Keep the original invoice and any credit notes for your records. These process notes do not replace the final business refund policy or create a new refund deadline, eligibility rule or guarantee.
Contact the Team